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Management

Salary for position Head of Customer Support in Romania

Average net monthly salary - Romania
An employee's salary is influenced by several factors, primarily the region in which they work, length of experience, company size, and more.
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80% of people earn:
5,413 - 16,261 RON
10% earn less lthan 5,413 RON
10% earns more than 16,261 RON
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Salaries in the survey are expressed in gross.

Based on the LS_PP2_ServerName salary survey, 80% of people on the Head of Customer Support position in the Romania earn between 5,413 RON and 16,261 RON monthly net.

10% of employees earn less than 5,413 RON and 10% of people earn more than 16,261 RON.

The survey is based on data from employees, cleaned of extreme and duplicate values. By taking a free, anonymous survey, you will get a more accurate salary comparison with other people working in the same position as you.
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What kind of work does Head of Customer Support typically do

  • Responsibility for leading the customer support team
  • Strategy creation, customer support direction and subsequent implementation,
  • Support, team coaching, solving demanding customers
  • Track the resolution of customer issues from receipt to resolution
  • Improving services, increasing customer engagement and facilitating organic growth
  • Resolving complaints and creating reports
  • Providing information to the company's customers, telephone and e-mail communication
  • Improving the efficiency of customer support and creating methodological guidelines for contact with customers

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The most common career path of an employee

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Position Head of Customer Support in the labour market

In the salary ranking,
the job position takes

100. place

Women representation in position

n/a

Average age of respondent by position

n/a

687. place

Cashier

Commerce

Salary group 1

4,050 - 4,374 RON

101. place

Javascript Programmer

Information Technology

Salary group 2

5,267 - 16,460 RON

100. place

Head of Customer Support

Management

Salary group 2

5,413 - 16,261 RON

99. place

Personnel Manager

Top Management

Salary group 2

4,904 - 17,066 RON

1. place

IT Director

Top Management

Salary group 3

9,251 - 42,154 RON

Is this salary range too huge?

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  • Salary for the position by region, education, experience, company size, age
  • Distribution of respondents into wage bands
  • Salary range from 1st to 9th decile
  • A breakdown of all monitored non-financial benefits
  • Analysis of financial benefits
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Frequently asked Questions

Frequently asked questions and answers about the salary for the position Head of Customer Support.

The total gross salary for the position Head of Customer Support ranges between 874 RON and 5,268 RON per month. For an accurate comparison, we recommend checking your salary through the questionnaire on LS_PP2_ServerName to get a more precise view of the salary, considering the region where you work.

The highest-earning employees in the position Head of Customer Support have a total gross salary of at least 16,261 RON per month.

10% of the highest-earning employees in this position have a total gross salary higher than 16,261 RON per month, and 10% of the lowest-earning employees in this position have a total gross salary lower than 5,413 RON per month. By participating in our salary survey, you will get an accurate comparison of your salary with the market average, considering the region where you work.

After working for 5 years, the position Head of Customer Support earns 12,765 RON per month gross.

You need to be well prepared for salary negotiations. During salary negotiation, we recommend focusing on the following aspects:
  • find out the current market value of the position – on LS_PP2_ServerName you can check it for free and anonymously
  • highlight your experience and achievements – it is good to time the salary discussion well
  • expanded responsibilities – if you work beyond your role and assigned duties
  • prepare alternatives – if a salary increase is not possible, there are other options (bonuses, extra vacation, etc.)

The salary data comes from a pay survey where everyone can anonymously compare their salary with other employees working in the same position. We clean and process this data according to our methodology. For the position Head of Customer Support, we currently have 36 verified respondents collected.